Support
Maintenance & Support Program
Onset Maintenance and Support is a comprehensive technical support and product upgrade program designed to help you get the most out of your Onset products. The program offers you direct telephone and e-mail access to expert support engineers for problem resolution, status reporting, documentation clarification, and technical guidance.
You will usually be able to contact a support engineer immediately 8am-5pm EST. Please note that the above response times are targets and are not guaranteed.
Support for priority 1 issues (time-critical production outages - the system hangs or crashes repeatedly after restart attempts) is available 24 hours a day, seven days a week.
Support for priority 2 and priority 3 issues is available during normal business hours.
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CloseScanner Software Technical SupportOnset's scanner software division (creators of OEM products Scantastic, InfoCenter, and ScanOffix) was sold in 2000 to ImageDock, Inc. Onset's software did not include drivers for scanner hardware. Drivers were provided only by the scanner manufacturers, who unfortunately are no longer in business. If you need drivers to enable your scanner with recent versions of Windows, there are Web sites such as Scanner-Drivers.com that specialize in driver software, and we suggest you search there.
White Papers
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White Paper MM Emergency communications
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MM Emergency communications
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Citipage Press Release
Product Data Sheets
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Advanced Paging
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Advanced PIN Communications
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Alerts & Paging for Healthcare
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MM Adv Paging .pdf
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MM High Priorty Messaging .pdf
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Emergency Communications
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PagingMetamessage Advanced Paging